At Alfun.store, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds and Returns
To be eligible for a return or refund:
- The item must be unused and in the same condition as you received it.
- The item must be in its original packaging.
- A proof of purchase (e.g., order confirmation email or receipt) is required.
2. Return Timeframe
- European Union Customers: Returns are accepted within 14 days of receiving your order, as per the EU Consumer Rights Directive.
- United States and Other Countries: Returns are accepted within 30 days of receiving your order.
3. Non-Returnable Items
The following items are non-returnable:
- Downloadable software products.
- Items marked as final sale or non-refundable.
- Customized or personalized products.
4. Refund Process
To initiate a return or refund:
- Contact us at [email protected] with your order number and details of the issue.
- Once your return is approved, we will provide instructions for shipping the item back to us.
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
5. Refund Timeline
- Approved refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be credited to your original payment method.
- Depending on your bank or payment provider, the refund may take additional time to appear in your account.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order.
- Original shipping charges are non-refundable, except in cases where the return is due to our error.
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of receiving the product.
- Provide photos or videos of the damage, along with your order details.
- We will offer a replacement, repair, or full refund at no additional cost.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
9. Contact Us
If you have any questions about this refund policy or need assistance, please contact us at:
Alfun.store
Customer Service Email: [email protected]
Address: 1314 Dale Ave SE, Roanoke, VA 24013, US