At Alfun.store, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions for shipping, delivery, and related processes.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment is confirmed.
- Processing times may be extended during holidays, sales events, or high-demand periods.
2. Shipping Methods and Delivery Timeframes
We offer the following shipping options:
Standard Shipping
- United States: Delivery within 5-10 business days after processing.
- Europe: Delivery within 7-15 business days after processing.
- International: Delivery within 10-20 business days after processing.
Expedited Shipping
- Delivery within 3-7 business days, depending on the destination.
Delivery times may vary depending on your location, carrier delays, or unforeseen circumstances.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location, shipping method, and order weight.
- Free shipping may be offered for orders exceeding a specified amount, as indicated on our website.
4. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and link to track your package.
5. Customs, Duties, and Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or fees required by their country.
- These charges are not included in the product price or shipping fees.
6. Shipping Restrictions
We currently do not ship to:
- P.O. Boxes or APO/FPO addresses.
- Certain restricted countries due to legal or logistical constraints.
7. Lost or Delayed Packages
If your package is delayed or lost:
- Please contact us at [email protected] with your order number.
- We will work with the carrier to resolve the issue.
8. Damaged Packages
If your package arrives damaged:
- Contact us within 7 days of delivery at [email protected].
- Provide photos of the damaged item and packaging for assessment.
- We will offer a replacement or refund as applicable.
9. Changes to Shipping Address
- Changes to your shipping address must be made before your order is processed.
- Once shipped, we cannot redirect the package to a new address.
10. Contact Us
If you have questions about shipping, please contact us at:
Alfun.store
Customer Service Email: [email protected]
Address: 1314 Dale Ave SE, Roanoke, VA 24013, US